Intro: The Staffing Challenge Staffing is one of the biggest cost centers for retailers. Get it wrong, and you risk either overspending on idle staff or, worse, frustrating customers with long wait times and poor service. The reality is that…
Most operators think the visitor experience begins at the entrance and ends at the point of sale. In reality, the journey starts before guests even step in and continues well after they leave.
In Singapore’s busiest retail zones, managing crowd flow isn’t just about adding staff — it’s about seeing the full picture. At Skywave, we deployed over 200 sensors in one of the country’s landmark malls to do just that. This project…
🛍️Discover how physical retail stores can track customer behavior like e-commerce. Learn how Skywave’s footfall analytics turn in-store visits into actionable insights. The Analytics Gap Between Online and Offline Online retailers live and breathe analytics. Every click, bounce, and session…
🏬 Why footfall data is the modern mall’s most powerful tenant-retention tool The New Tenant Challenge Mall managers are under more pressure than ever to keep good tenants happy — and keep them renewing. Retail brands demand proof that their…
Still judging store performance by sales alone?In 2025, that’s like driving blindfolded. Retailers across Singapore, Malaysia, and Indonesia are discovering that to really understand store success, you need more than just sales figures. The winning formula?Footfall + Conversion Rate. 📊…
In 2025, malls are no longer just shopping centers — they’re dynamic lifestyle hubs blending retail, entertainment, F&B, and community experiences. But what separates a thriving mall from an underperforming one? It’s not just the tenant mix or aesthetic appeal…
